Warranty Policy Terms and Conditions
General Terms:
Responsibility: Warranty is provided on behalf of the manufacturer, supplier, or distributor. If the product is sold in good working condition, the reseller/vendor is not responsible for any defects that may appear later.
Warranty Card: If “Warranty Card Issued” is mentioned on the invoice, ensure you receive it along with the invoice. Without it, our customer support center will not handle the warranty.
Original Invoice: The original invoice is mandatory for warranty claims. The manufacturer/supplier/distributor reserves the right to reject claims without it.
Product Check: Customers should check the product before leaving the counter, as the warranty begins once the receipt is generated. Any issues will be treated through the normal warranty claim process.
Warranty Coverage:
Conditions: Warranty claims are void if the product/component is broken, shows signs of burning, rust, or is improperly packed.
Accidental Damage: Claims due to accidental damage or electrical surge are not covered.
Software Support: Computer hardware warranty does not include software support. Refer to the manufacturer’s website for information.
Stickers and Serial Numbers: Claims may be rejected if warranty stickers or serial numbers are torn or tampered with.
Repair or Replacement: Products/components may be repaired or replaced at the manufacturer’s/supplier’s/distributor’s discretion. Return duration ranges from 3 to 6 weeks.
Conditional Acceptance: Conditional warranty acceptance depends on the manufacturer’s assessment of defects and may take more time.
LCD/LED Dots: Warranty does not cover dot appearances on LCDs/LEDs.
Accessories: Power adapters, cables, printer cartridges/toners, and additional accessories do not carry any warranty.
Special Terms:
International Warranty: Products with international warranty should be registered directly with the manufacturer. Users must handle warranty claims themselves as per manufacturer instructions.
Used Hardware: Carries only a checking warranty. Ensure the product is in good condition before leaving the counter.
Service Hours: Warranty services are available Monday to Friday, 11:30 AM to 6:30 PM.
PC Warranty: Full warranty is valid if the PC case remains unopened and no components are added/removed without service center approval.
Product Upgrades: If the product is discontinued, the manufacturer/supplier/distributor may charge for an upgrade. Alternatively, a partial refund may be issued.
Product Upgrades: If the product is discontinued, the manufacturer/supplier/distributor may charge for an upgrade. Alternatively, a partial refund may be issued.
Limited Warranty: The first year is free; subsequent years are paid warranty.
“Without Warranty” Items: Items marked “Without Warranty” must be checked before leaving the store; no claims will be accepted afterward.